Improving employee experience through transforming people services

Employee experience is a critical enabler of productivity, retention and care quality, yet people services across the NHS remain fragmented, transactional and difficult to navigate. This session will explore how NHS England is transforming people services to deliver a simpler, more consistent and digitally enabled employee and manager experience at scale. Drawing on the national Transforming People Services programme, speakers will share practical insights on redesigning HR operating model, aligning digital platforms to workforce needs, and releasing HR capacity to focus on complex, high-value work where human judgement matters most. The session will focus on what senior leaders need to do differently to sponsor system-level change, including standardisation with local delivery, investment in digital-first access and capability, and readiness for implementation from 2026.